NY Twilight

Terms and Conditions

Terms and Conditions

Last Updated: 9/16/2025

Welcome to NY Twilight. By accessing and using our website (https://nytwilight.com), you agree to the following terms and conditions. Please read them carefully.

1. General

NY Twilight operates this website to provide online shopping services. By placing an order, you agree to comply with and be bound by these terms.

2. Orders and Payment

  • All orders placed through our website are subject to acceptance and availability.
  • Payments are processed securely through Stripe, and funds typically take 1-2 business days to reach our account.
  • We reserve the right to cancel or refuse any order at our discretion.

3. Shipping and Handling

  • We process and ship orders as quickly as possible. Once your order has been fulfilled, you will receive a confirmation email with tracking information.
  • Shipping times may vary depending on location and carrier.
  • We are not responsible for delays caused by shipping carriers or incorrect address details provided at checkout.

4. Returns and Exchanges

  • We accept returns within 14 days of delivery.
  • Returned items must be in their original condition and packaging.
  • To initiate a return, please contact us at [email protected] within the 14-day period. We will provide instructions for return shipping.
  • Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.
  • If your item arrives damaged or defective, please contact us within 3 days of delivery with photos and a description of the issue. We will arrange a replacement or refund at no cost to you.
  • Refunds will be processed back to your original payment method once the return has been received and inspected.

5. Liability Disclaimer

  • We are not liable for any direct or indirect damages resulting from the use of our website or products.
  • We do our best to ensure the accuracy of product descriptions and pricing, but we are not responsible for typographical errors.

6. Modifications to Terms

  • We reserve the right to update or modify these terms at any time without prior notice. Your continued use of the website after any changes constitutes acceptance of the revised terms.

For any questions or concerns, please contact us at [email protected].

Thank you for shopping with NY Twilight!